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Roles and Responsibilities ITIL service desk

(adsbygoogle = window.adsbygoogle || []).push({}); Responsibilities of a Successful ITIL Service Desk

The Service Desk is responsible for accepting and recording all calls, e-mails, and information from self-help websites. This information is vital for statistics. Even wrong numbers are important. A large number of wrong numbers coming into the Service Desk may identify a […]